Return Policy

   
    • All products must be returned in original unopened packaging 
    • All products must be returned with a copy of the original invoice 
    • Open disposable products will not be accepted for credit. 
    • Defective blisters will be replaced with trials. 
    • All disposable lenses must be returned within 90 days of original invoice date. 
    • Spherical/Vial lenses must be returned within 30 days of original invoice date. 
    • Discontinued and/or expired lenses will not be accepted for credit or exchange. 
    • All returns must be sent to Primaryecp.com, P.O. Box 220, Hawthorne NY 10532

Primaryecp.com will not assume responsibility for lenses returned for credit via a non-traceable delivery service. For your protection please send returns via a service through which you can obtain proof of delivery, we recommend USPS Priority Mail Service.