Highland Optometry
New Address 216 Route 299 - Suite 4, Highland, NY 12528
We have provided a list of useful links as well as a display of some questions commonly asked by our patients. If you cannot find the information you are looking for please visit our "Contact Us" page to email our staff.
 
Contact Lens Return Policies
  • All products must be returned in original unopened packaging
  • All products must be returned with a copy of the original invoice
  • Open disposable products will not be accepted for credit. Defective blisters will be replaced with trials.
  • All disposable lenses must be returned within 90 days of original invoice date.
  • Spherical/Vial lenses must be returned within 30 days of original invoice date.
  • Discontinued and/or expired lenses will not be accepted for credit or exchange.
  • Primaryecp.com will not assume responsibility for lenses returned for credit via a non-traceable delivery service. For your protection please send returns via a service through which you can obtain proof of delivery, we recommend USPS Priority Mail Service.
 
If you are unsure how to proceed with your return please contact 866-633-3536.
Frequently Asked Questions
What forms of payment does your web site accept and is my information secure?
We accept both Visa and Mastercard for orders placed on our web site. Each transaction is handled through our secure 128-bit encrypted server.
What is the delivery time for my lenses?
In stock orders placed before 5pm EST Monday thru Friday will ship same day. We offer several different delivery options to best suit your needs.
Links