Return Policy

All products must be returned with a copy of the original invoice

Open disposable products will not be accepted for credit.

Defective blisters will be replaced with trials.

All disposable lenses must be returned within 90 days of original invoice date.

Spherical/Vial lenses must be returned within 30 days of original invoice date.

Discontinued and/or expired lenses will not be accepted for credit or exchange.

All returns must be sent to Primaryecp.com, P.O. Box 220, Hawthorne NY 10532

Primaryecp.com will not assume responsibility for lenses returned for credit via a non-traceable delivery service. For your protection please send returns via a service through which you can obtain proof of delivery, we recommend USPS Priority Mail Service.

If you are unsure how to proceed with your return please contact 866-633-3536.