Home Page Order Now Promotions Return Policy User Name:   Password:   New Patient Sign Up | Forgot Password • All products must be returned in original unopened packaging. • All products must be returned with a copy of the original invoice. • Open disposable products will not be accepted for credit. Defective blisters will be replaced with trials. • All disposable lenses must be returned within 90 days of original invoice date. • Spherical/Vial lenses must be returned within 30 days of original invoice date. • Discontinued and/or expired lenses will not be accepted for credit or exchange. • All returns must be sent to Primaryecp.com, P.O. Box 220, Hawthorne, NY 10532. • Primaryecp.com will not assume responsibility for lenses returned for credit via a non-traceable delivery service. For your protection please send returns via a service through which you can obtain proof of delivery, we recommend USPS Priority Mail Service. If you are unsure how to proceed with your return please contact 866-633-3536.