We have provided a list of useful links as well as a display of some questions commonly asked by our patients. If you cannot find the information you are looking for please visit our "Contact Us" page to email our staff.
Patient Forms
For your convenience patient forms are now available for printing. New patients may complete a copy of the forms prior to arriving at our office for their first appointment.
Frequently Asked Questions
What are your return policies?

Contact Lens Return Policies

  • All products must be returned in original unopened packaging
  • All products must be returned with a copy of the original invoice
  • Open disposable products will not be accepted for credit. Defective blisters will be replaced with trials.
  • All disposable lenses must be returned within 90 days of original invoice date.
  • Spherical/Vial lenses must be returned within 30 days of original invoice date.
  • Discontinued and/or expired lenses will not be accepted for credit or exchange.
  • Primaryecp.com will not assume responsibility for lenses returned for credit via a non-traceable delivery service. For your protection please send returns via a service through which you can obtain proof of delivery, we recommend USPS Priority Mail Service.

If you are unsure how to proceed with your return please contact 866-633-3536.
Links