Contact Lens Return Policies
  • All products must be returned in original unopened packaging
  • All products must be returned with a copy of the original invoice
  • Open disposable products will not be accepted for credit. Defective blisters will be replaced with trials.
  • All disposable lenses must be returned within 90 days of original invoice date.
  • Spherical/Vial lenses must be returned within 30 days of original invoice date.
  • Discontinued and/or expired lenses will not be accepted for credit or exchange.
  • Primaryecp.com will not assume responsibility for lenses returned for credit via a non-traceable delivery service. For your protection please send returns via a service through which you can obtain proof of delivery, we recommend USPS Priority Mail Service.
 
If you are unsure how to proceed with your return please contact:
866-633-3536.