Return Policy
We understand that you may occasionally need to make a return. Before doing so, we ask that you review the return policy below. If you are unsure whether or not your package meets the return requirements, please contact us at 866-633-3536.
  

  • All products must be returned in original unopened packaging
  • All products must be returned with a copy of the original invoice
  • Open disposable products will not be accepted for credit. Defective blisters will be replaced with trials.
  • All disposable lenses must be returned within 90 days of original invoice date.
  • Spherical/Vial lenses must be returned within 30 days of original invoice date.
  • Discontinued and/or expired lenses will not be accepted for credit or exchange.
  • All returns must be sent to Primaryecp.com, P.O. Box 220, Hawthorne NY 10532
  • Primaryecp.com will not assume responsibility for lenses returned for credit via a non-traceable delivery service. For your protection please send returns via a service through which you can obtain proof of delivery, we recommend USPS Priority Mail Service.

If you are unsure how to proceed with your return please contact us at 866-633-3536.