Contact Lens Return Policies

  • All return products will be subject to exchange only.
  • All products must be returned in original unopened packaging.
  • All products must be returned with a copy of the original invoice
  • Open disposable products will not be accepted for exchange. Defective blisters will be replaced with samples.
  • All contact lenses must be returned within 30 days of original invoice date.  
  • Discontinued and/or expired lenses will not be accepted for credit or exchange.
  • Primaryecp.com will not assume responsibility for lenses returned for credit via a non-traceable delivery service. For your protection please send returns via a service through which you can obtain proof of delivery, we recommend USPS Priority Mail Service.

If you are unsure how to proceed with your return please contact 866-633-3536.